Returns and Exchange Policy

Returns and Exchange Policy

• Defective or damaged merchandise: If you believe you have received defective or damaged merchandise, contact us via email at traffic@3dglassesonline.com for problem verification.
• Products shipped by error on our part: If you believe you have received the wrong merchandise due to an error we made, call us at 1-800-767-8427 or contact us via email at traffic@3dglassesonline.com for problem verification.

• No return or exchange on custom printed merchandise.

Return/Exchange Considerations

• Products shipped by error on your part: We are not able to accept returns.
• No returns without approval of our office. Please call our office at 1-800-767-8427 to describe the situation/problem with your order and/or product.  If the return or exchange is approved, you will receive a Return Authorization (RA#) number and instructions on how to return the item(s).

• If the wrong product was shipped in our error, we will reship the correct product back to you at no additional charge.

Please read through the following steps carefully if you are returning products to us once you have the approval. Our return/exchange instructions are:

1. The glasses or optics MUST BE UNUSED (due to health and hygiene restrictions), UNFOLDED and in NEW condition.  
2. Packaging and Shipping your Return after approval of the return:

• Enclose the original sales receipt with a stated reason for the return.
• Pack your return items securely in the box they arrived in, which will return the items to us undamaged.
• Mark the RA# prominently on the outside of the shipping container and include it on all documentation and correspondence.
• Use a traceable insured method of return shipping. 

• You will be responsible for the cost of return shipping unless it was our error. Ship packages freight prepaid. No freight collect or COD'S will be accepted.

• If the wrong product was shipped in our error, we will reship the correct product back to you at no additional charge.

Questions about your Return:

If you have questions regarding the status of a return or exchange of merchandise, please e-mail traffic@3dglassesonline.com with your RA # for a status update.

Thank you! We greatly appreciate your cooperation.